FAQs
📍 Can I pick up from your factory?
No, we no longer operate a showroom or allow in-person pickups.
We offer fast shipping Australia-wide, and next-day local delivery may be available in some areas.
🚚 How quickly will you ship my order?
Our standard handling time is 1–3 business days.
If there’s a delay or an item is on backorder, we’ll contact you promptly.
Note: Some items are custom-made or special order — please refer to the product description for details.
💳 What payment methods do you accept?
We accept the following payment methods:
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PayPal
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Credit Card (Visa, Mastercard, AMEX)
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Apple Pay
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Bank Deposit
📦 What shipping methods do you use?
We ship with a range of trusted carriers:
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Australia Post
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StarTrack Express
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FedEx
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Couriers Please
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EMS
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Fastway (Aramex)
Tip: If you prefer a specific courier, just let us know in the special instructions at checkout.
🛠️ Do your items carry a warranty?
Yes, all products come with the full manufacturer's warranty and are protected under Australian Consumer Law.
❗ What if I have a problem with an item?
If you experience any issues, please contact us by email. We’ll guide you through the warranty or support process quickly and professionally.
🔁 What is your returns policy?
We accept returns for a refund within 30 days of the purchase date.
Items must be unused and in original packaging unless faulty.
Company Details: eRevolution Pty Ltd ABN - 97 6158 169 14